How to Request a Refund

Introduction

  1. Do I qualify for a refund?
  2. How to request a refund

 

Introduction: 

Plans and schedules often change and evolve for busy parents/guardians of Canadian youth.

If you are looking to withdraw your youth from the program, this article details what our refund policy is for 2016/2017 Scouting year registrations, and how to request a refund.

 

 Step 1: Do I qualify for a refund?

For registrations made between May 1st and September 30th 2016:

100% refund if requested prior to September 30th 2016

50% refund if requested between October 1-31st 2016

No refund if requested after October 31st 2016

 

For registrations outside of this period:

100% refund if requested within 30 days of registration date

No refund if requested after 30 days of registration date

 

 Step 2: How to request a refund.

The parent/guardian of the participant must contact refunds@scouts.ca or call 1-888-855-3336 to request a refund.

 

Notes: 

  • No person other than the parent can initiate a refund. 
  • Refunds are issued in the manner in which the original payment was made.

 

Help Centre

Still need help? Please feel free to contact the Scouts Canada Help Centre:

Scouts Canada Help Centre

helpcentre@scouts.ca

1-888-855-3336

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