How to request a refund for 2017/2018 registrations

Introduction

  1. Do I qualify for a refund?
  2. How to request a refund

 

Introduction: 

Plans and schedules often change and evolve for busy parents and guardians of Canadian youth.

If you are looking to withdraw your youth from the program, this article details what our refund policy is and how to request a refund.

 

 Step 1: Do I qualify for a refund?

 

For registrations made between May 1st and September 30th:

  • 100% refund if requested prior to September 30th 2017
  • 50% refund if requested between October 1-31st 2017
  • No refund if requested after October 31st 2017

 

For registrations outside of this period:

  • 100% refund if requested within 30 days of registration date
  • No refund if requested after 30 days of registration date

 

 Step 2: How to request a refund.

  • The parent/guardian of the participant must contact refunds@scouts.ca or call 1-888-855-3336 to request a refund.

 

Notes: 

  • No person other than the parent can initiate a refund. 
  • Refunds are issued in the manner in which the original payment was made.

 

Help Centre

Still need help? Please feel free to contact the Scouts Canada Help Centre:

Scouts Canada Help Centre

helpcentre@scouts.ca

1-888-855-3336

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