How to Request a Refund

Introduction

  1. Do I qualify for a refund?
  2. How to request a refund

 

Introduction: 

Plans and schedules often change and evolve for busy parents and guardians of Canadian youth.

If you are looking to withdraw your youth from the program, this article details Scouts Canada's Registration Refund Procedure.

 

 Step 1: Do I qualify for a refund?

Transfers are available at any time during the same Scouting year if youth are seeking to switch Groups.

Transfers are available for any reason. 

The Scouting year for 2022 will run from January 1, 2022 to December 31, 2022.  If you registered your child anytime between Sept 1, 2021 and January 1st, 2022, you can receive a full refund up until January 31st, 2022.  For registrations after January 1st, 2022, the standard 30-day refund policy applies. 

 

 Step 2: How can I request a refund?

  • The parent/guardian of the participant will need to log in to the MyScouts account that they used to perform the registration.
  • Once logged in, please select the "Request a Refund" option from the left-hand menu.

  • Next, fill out the form on the following screen with the child's registration information. Please be sure to complete all fields denoted with a red asterisk

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  • The request will be sent to the Council Registrar to be processed.  Refund requests are normally processed within 15 business days. 

 

Notes: 

  • No person other than the parent/guardian can initiate a refund. 
  • Refunds are issued in the manner in which the original payment was made.

 

Help Centre

Still need help? Please feel free to contact the Scouts Canada Help Centre:

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