How to Request a Refund


Please note the deadlines below to qualify for a refund.

  • For registrations that took place on or before January 1, 2024: the refund request must be received on or before January 31, 2024.
  • For registrations that took place after January 1 2024: the request must be received within 30 days of the registration completion date.


How to request a refund?

Parents/guardians of the participant log in to the MyScouts account that they used to complete their youth's registration.

  • Once logged in, please select the "Request a Refund" option from the left-hand menu.



  • Next, fill out the form on the following screen with the child's registration information. Please be sure to complete all fields denoted with a red asterisk



  • No person other than the parent/guardian can initiate a refund. 
  • Refunds are issued in the manner in which the original payment was made.
  • If a refund is required outside of the 30 day period due to a special circumstance move forward by using 'Request a Refund' in MyScouts and include the special circumstance within the 'reason for refund'.


Help Centre

Still need help? Please feel free to contact the Scouts Canada Help Centre:

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