How to Request a Refund


  1. Do I qualify for a refund?
  2. How to request a refund



Plans and schedules often change and evolve for busy parents and guardians of Canadian youth.

If you are looking to withdraw your youth from the program, this article details what our refund policy is and how to request a refund.


 Step 1: Do I qualify for a refund?


For registrations made between May 1st and September 30th:

  • 100% refund if requested prior to September 30th
  • 50% refund if requested between October 1-31st
  • No refund if requested after October 31st 


For registrations outside of this period:

  • 100% refund if requested within 30 days of registration date
  • No refund if requested after 30 days of registration date


 Step 2: How to request a refund.

  • The parent/guardian of the participant must contact or call 1-888-855-3336 to request a refund.



  • No person other than the parent can initiate a refund. 
  • Refunds are issued in the manner in which the original payment was made.


Help Centre

Still need help? Please feel free to contact the Scouts Canada Help Centre:

Scouts Canada Help Centre


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