Who owns and manages a profile, and how are changes handled?
Profiles are owned and managed by the individual who creates them.
In the consumer management system, profiles are not centrally controlled; instead, they are administered by the account holder who originally set them up.
When a youth's profile involves multiple people - parents, guardians, or other associated members - all parties linked to that profile must be respected and informed when changes are requested.
Legal adults (18+) manage their own profiles.
• Primary Parent or Account Holder Requests
If a request is made to designate or change a primary parent or account holder, it must follow an agreed-upon process. Because profiles may impact access, visibility, and responsibilities, these requests cannot be made unilaterally(1).
Any request to:
- transfer profile ownership,
- remove an individual from a profile, or
- make significant account-level change must be handled transparently. All individuals associated with the profile must either agree to the change or be formally made aware of it before any action is taken.
• Custody or Co-Parenting Scenario
In situations involving shared custody, co-guardianship, or family court orders, consumer management system does not determine or enforce custody arrangements.
Instead:
- Each parent or guardian is responsible for managing their own account in accordance with any applicable family or court orders.
- The system does not override legal agreements, mediate disputes, or restrict access based on custody status alone.
- Requests to remove, transfer, or change access to a youth profile must still follow the same transparency and notification principles, regardless of family circumstances.
- If custody or access is restricted by a legal order, it is the responsibility of the parents or guardians involved to ensure their account usage complies with those orders.
- It is the responsibility of the parent(s)/Guardian(s) to inform Scouters of any changes to profiles and access to youth.
Consumer Management Systems rely on the individuals managing the profiles to act appropriately and lawfully.
***In exceptional circumstances (death, incarceration, charges against a parent/guardian or other individual, etc.) Scouts Canada can act to safeguard the profile with the appropriate party.
For Parents - How to update my youth's MyScouts general, medical and emergency information?
General, medical and emergency information is asked to be included in your child's MyScouts account so it can be accessed easily by Scouters supporting your youth.
To update your child's information Login to MyScouts and select the green icon next to your child's name from the My Family Tab (see screen shot)
Next from Member Options menu on your youth's page select the information you are seeking to update.
General Information
Medical Information
Emergency Contact Information
Who can access a youth's general, medical and emergency information in MyScouts?
When your child is registered with a group their information can be viewed by the group's Group Commissioner, members of the Group Committee and the Scouters running the section your youth is in.
When should parents and Scouters update general, medical and emergency information in MyScouts?
Parents are asked to complete their youth's MyScouts information when they first register. This information is saved in MyScouts from the time they register. Best practice is for parent's to ensure their youth's information is up to date annually, if your child has an adventure coming up this is a good time to double check and ensure everything in their account is up to date.
If you are particularly concerned about important information included in your child's MyScouts account please take the extra step of speaking with Scouters in addition to maintaining up to date information in our system.
Help Centre
Still, need help? Please feel free to contact the Scouts Canada Help Centre:
