The David Huestis Learning Centre FAQ

Introduction

  1. When I complete a session how can I confirm it is listed as complete?
  2. Do I have to complete all of my training at once?
  3. Troubleshooting Tips & Tricks
  4. Can I complete sessions in the David Huestis Learning Centre using a mobile or handheld device?

 

 

Introduction

The David Huestis Learning Centre is Scouts Canada’s eLearning Platform. This article answers general questions about the David Huestis Learning Centre.

 

 

When I complete a session how can I confirm it is listed as complete?

You can verify you have completed a session by checking your ‘My Completed Learning’ page in the David Huestis Learning Centre.

You can access your 'My Completed Learning' page using the top navigation menu.

My_Completed_Learning_Nav3.jpg

If you have completed a session and it is not appearing on your ‘My Completed Learning’ page reach out to the Help Centre using the ‘Submit Request’ button at the bottom of this article.

 

 

Do I have to complete all of my training at once?

No, you do not have to complete all of your training at once. As you complete your training, your progress will be saved. 

 

 

Troubleshooting Tips & Tricks

Below are a list of general troubleshooting tips and tricks to use if you run into technical issues.

If you find yourself unable to resolve the issue by using these techniques you can contact the Help Centre using the 'Submit Request' button at the bottom of the page. 

  • Clear your browser's history and cache before beginning your online training
  • Disable all pop-up blockers/ad-blockers you may have enabled
  • Log out of your MyScouts account and restart your computer
  • The Help Centre recommends that users access the David Huestis Learning Centre using Google Chrome as a browser however the David Huestis Learning Centre also supports Internet Explorer, Firefox, and Safari. Ensure you have access to at least two acceptable browsers in case you have any problems with your primary browser you may switch to an alternative.

 

 

 Can I complete sessions in the David Huestis Learning Centre using a mobile or handheld device?

We recommend that you use a desktop or laptop computer to complete your training. While we are working towards offering fully mobile-friendly eLearning, you may experience technical issues using a mobile device such as an iPad, tablet or smartphone.

 

 

Help Centre

Still need help? Please feel free to contact the Scouts Canada Help Centre:

Have more questions? Submit a request

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