This article will provide you with basic information about Sterling Backcheck and its relationship with MyScouts.ca
Part of Scouts Canada's Volunteer Screening Policy requires Volunteer candidates to submit character references. Three passes are required to fulfill this portion of their screening.
Backcheck is a semi-automated system that will retrieve 'New' reference contact information from MyScouts, and conduct the reference checks on your behalf. Once Backcheck has retrieved this information it will not communicate with MyScouts again until the case file is closed. 'New' reference contact information is generated simply by 'adding new reference' in the Screening tab for the applicable candidate.
Backcheck operates primarily on an email platform unless otherwise instructed. It is, therefore, important to ensure that all reference emails are entered carefully and correctly to ensure this process is completed in a timely manner. Instructions on how to request a phone reference will be given later in this article.
If you made an error entering a reference's contact information contact the Scouts Canada Help Centre with your correction. Corrections made via the 'edit option' will not work.
Once a case file has been opened Backcheck will email reference request emails to all of the candidates' references. References will have 15 business days (3 weeks) before the case file is closed.
Contact the Scouts Canada Help Centre.
Please note: Group Commissioners and Registrars can manually conduct a reference check and add the result to your records by using MyScouts.
Backcheck will make two attempts to reach out to a reference using the email address provided by the Volunteer candidate. If the reference does not reply after two emails have been sent to the address provided Backcheck will reach out to Scouts Canada's Volunteer Services Department with the request that we reach out to the Volunteer candidate.
Volunteer Services will send the Volunteer candidate an email requesting a NEW email address be provided for the ALREADY SUBMITTED REFERENCE. As Backcheck will no longer use the original email provided - their limit is two emails sent. Volunteer Services will make several attempts to make acquire the needed information, based on an internal process created for this purpose. Once Volunteer Services has completed this process the case is closed.
This service can be offered by special request and should only be offered if a reference does not have an email address. This is done by the Group Commissioners & is only done as an alternative process.
If a candidate has a reference that returned as 'fail' on their application, their membership is declined and are NOT permitted to participate as a Scouter or wear the uniform. Regardless of how many passed reference checks, the candidate has on file, one failed reference check is sufficient to decline an application for membership.
To investigate a failed reference check, the Group Commissioner will first need to contact the Help Centre. The Help Centre will forward the details of the failed reference check to the candidate's Council Relationship Manager (CRM) for validation.
If in the CRM's judgement, there reference check is a false negative, the reference check will be changed from a 'fail' to a 'pass'. Only approved designates should change the status of a failed reference check.