Backcheck and Reference check FAQ

Introduction
  1. About
  2. I made a mistake entering reference contact information, what do I do?
  3. The references did not reply in 15 business days, what do I do?
  4. What happens if backcheck is unable to get in touch with my reference?
  5. The references do not have email, how do I request they be contacted via phone?
  6. What do I do if a reference fails?

 

Introduction

This article will provide you with basic information about Sterling Backcheck and its relationship with MyScouts.ca

 *Note: Coloured text are new updates! 

About

Part of Scouts Canada's Volunteer Screening Policy requires Volunteer candidates to submit character references. Three passes are required to fulfill this portion of their screening.

Backcheck is a semi-automated system that will retrieve 'New' reference contact information from MyScouts, and conduct the reference checks on your behalf. Once Backcheck has retrieved this information it will not communicate with MyScouts again until the case file is closed. 'New' reference contact information is generated simply by 'adding new reference' in the Screening tab for the applicable candidate.

Backcheck operates primarily on an email platform unless otherwise instructed. It is, therefore, important to ensure that all reference emails are entered carefully and correctly to ensure this process is completed in a timely manner. Instructions on how to request a phone reference will be given later in this article.

 

I made a mistake entering reference contact information, what do I do?

If you made an error entering a reference's contact information contact the Scouts Canada Help Centre with your correction. Corrections made via the 'edit option' will not work.

Once a case file has been opened Backcheck will email reference request emails to all of the candidates' references. References will have 15 business days (3 weeks) before the case file is closed.

 

 

The references did not reply in 15 business days, what do I do?

Contact the Scouts Canada Help Centre. 

 

Please note: Group Commissioners and Registrars can manually conduct a reference check and add the result to your records by using MyScouts. 

 

 

What happens if Backcheck is unable to get in touch with my reference?

Backcheck will make two attempts to reach out to a reference using the email address provided by the Volunteer candidate. If the reference does not reply after two emails have been sent to the address provided Backcheck will reach out to Scouts Canada's Volunteer Services Department with the request that we reach out to the Volunteer candidate. 

Volunteer Services will send the Volunteer candidate an email requesting a NEW email address be provided for the ALREADY SUBMITTED REFERENCE. As Backcheck will no longer use the original email provided - their limit is two emails sent. Volunteer Services will make several attempts to make acquire the needed information, based on an internal process created for this purpose. Once Volunteer Services has completed this process the case is closed. 

 

 

The references do not have email, how do I request they be contacted via phone?

This service can be offered by special request and should only be offered if a reference does not have an email address. This is done by the Group Commissioners & is only done as an alternative process. 

 

 

What do I do if a reference 'fails'?

If a candidate has a reference that returned as 'fail' on their application, their membership is declined and are NOT permitted to participate as a Scouter or wear the uniform. Regardless of how many passed reference checks, the candidate has on file, one failed reference check is sufficient to decline an application for membership.

To investigate a failed reference check, the Group Commissioner will first need to contact the Help Centre. The Help Centre will forward the details of the failed reference check to the candidate's Council Executive Director (CED) for validation.

If in the CED's judgement, there reference check is a false negative, the reference check will be changed from a 'fail' to a 'pass'. Only approved designates should change the status of a failed reference check.

If the failed reference check is legitimate, the status will not be changed and the candidate will not be permitted to be a member of Scouts Canada.
 
 
 

Help Centre

Still, need help? Please feel free to contact the Scouts Canada Help Centre.

Have more questions? Submit a request

Comments

  • Avatar
    Donna Lenner COSC

    Really, really helpful!!
    Thanks Geoff!!

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