This article is targeted towards Group and Section Scouters.
As of August 2016, Scouts Canada has introduced a new process for the requesting and issuing of refunds which simplifies the process and is designed to reduce the paperwork burden on parents and groups.
For when you have a parent/guardian requesting a refund, this guide will help Scouters firstly ascertain whether or not a parent/guardian is still able to receive a refund, how the parent requests this, and where Group Scouters fit into the refund process.
For registrations made between May 1st and September 30th 2016:
100% refund if requested prior to September 30th 2016
50% refund if requested between October 1-31st 2016
No refund if requested after October 31st 2016
For registrations outside of this period:
100% refund if requested within 30 days of registration date
No refund if requested after 30 days of registration date
*Case example: If a registration was paid for on September 28th, this does not mean that they have only until September 30th to make the request. Requests will be honored if requested within 30 days of registration date.
The parent/guardian of the participant must contact firstname.lastname@example.org to request a refund.
- Please note that no person other than the parent/guardian can initiate a refund.
Step 3: Procedures during the refund process, for Group Commissioners.
After determining if a refund is warranted under the refund policy the Help Centre will notify the Group Commissioner and Area Support Manager who may, at their discretion, contact the parent.
For refunds for non-online registrations, if applicable, the Scouts Canada national registration fee will be sent back to the group via EFT (electronic funds transfer).
Step 4: For Groups with additional group fees.
The Commissioner will be required to ensure the group refunds the parent for all group registration (if applicable) and to notify the Council Registrar once done.
For online registrations where Scouts Canada has transferred the group fee, the group will refund the group fee to the parent.
Please note: Refunds are issued in the manner in which the original payment was made. Once the refund has been processed, Scouts Canada staff will remove the role from the youth's profile.
Still need help? Please feel free to contact the Scouts Canada Help Centre:
Scouts Canada Help Centre